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Your Moving Questions, Answered
Find answers to your questions about removals, packing, storage, insurance and everything you need to know before moving day.
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Frequently Asked Questions About Your Move
Planning a move can bring plenty of questions, and we're here to help. Explore our frequently asked questions about house removals, packing, storage, insurance and moving day preparations. Whether you're moving locally within Greater Manchester or relocating further afield, you'll find helpful advice to make your move as smooth and stress-free as possible.
46 questions found
Enquiries & Quotes
Why should I choose Manchester Removals & Storage for my move?
With years of experience helping customers move across Greater Manchester and beyond, Manchester Removals & Storage combines professional service with a friendly, personal approach.
Our experienced removal team takes pride in looking after your belongings, using protective covers, specialist moving equipment and carefully planned loading methods to help ensure everything arrives safely.
We offer a complete range of services, including house removals, professional packing, furniture dismantling and reassembly, and secure storage options. From your initial enquiry through to the final item being unloaded, we're here to make your move as smooth and stress-free as possible.
With hundreds of positive customer reviews on Google and Trustpilot, you can book with confidence knowing your move is in experienced hands.
How do I get a quote for my house removal?
Getting a quote is simple. Complete our online quotation form or contact our friendly team to discuss your move. We'll ask for details about your current and new property, the approximate amount of furniture and belongings you're moving, and any additional services you may need. We'll then advise on the next steps towards receiving your personalised removal quote.
How much does a house removal cost?
The cost depends on several factors, including the size of your property, the volume of belongings, distance between addresses, access and any additional services required. We provide personalised quotations based on your individual requirements, so you know what is included before deciding to book.
What areas do you cover?
We're based in Trafford Park and provide house removals throughout Greater Manchester, including Trafford, Salford, Stockport, Manchester city centre and surrounding areas. We also arrange moves to and from Greater Manchester and other parts of mainland Britain.
What services can I include in my removal quote?
Alongside transporting your belongings, we offer professional packing, furniture dismantling and reassembly, protective materials and storage arrangements. Let us know what assistance you need when requesting your quote, and we'll include the relevant services in your quotation.
Is my removal quotation fixed?
Your quotation will explain the services included and the agreed price based on the information provided. If your requirements change, such as adding extra furniture, changing addresses or requesting additional services, the price may need to be reviewed. Any changes will be discussed with you before the move.
Booking & Confirming Your Move
How do I book my removal date?
Once you're happy with your quotation, simply contact our team to confirm that you'd like to proceed. We'll check availability for your preferred date and explain the booking process. Your move is confirmed once we've received the required acceptance and any applicable booking payment.
Can I book my removal before exchanging contracts?
Yes, you can discuss a provisional moving date with us before exchanging contracts. However, availability cannot be guaranteed until your booking has been confirmed. We recommend keeping us updated as your property transaction progresses, particularly if you're part of a moving chain.
How much notice do you need to book a removal?
We recommend contacting us as early as possible, particularly for Fridays, month-end dates and busy moving periods. However, we understand that moving dates can sometimes be confirmed at short notice, and we'll always do our best to accommodate your requirements, subject to availability.
What happens if I need to change or cancel my moving date?
Please contact us as soon as you know your plans have changed. We'll check availability for an alternative date and explain any applicable cancellation or rescheduling charges in accordance with our terms and conditions. The more notice you provide, the easier it is for us to help.
When do I need to pay for my removal?
Your quotation and booking confirmation will explain when payment is required and which payment methods are accepted. Any additional charges, such as agreed extra services or waiting time, will be explained in accordance with your booking terms.
Will I receive confirmation of my removal booking?
Yes. Once you're happy with your quotation and ready to proceed, we'll send you an electronic acceptance form (eSign) to review and sign, along with a deposit invoice to secure your booking.
You'll also receive a balance invoice confirming the remaining amount payable before your move.
Your booking documents will outline your moving date, collection and delivery addresses, agreed services and removal costs.
We'll also send you useful information to help you prepare for moving day, so you know exactly what to expect. If you have any questions or need to update your details, our friendly team will be happy to help.
Preparing for Moving Day
Do you provide a professional packing service?
Yes. We offer full packing and fragile-item packing services, depending on your requirements. Our experienced team can carefully pack your belongings using suitable packing materials, helping protect your possessions and saving you valuable time before moving day.
Can I pack my own belongings?
Absolutely. Many customers prefer to pack their own boxes. We recommend using strong, suitable moving boxes, avoiding overloading them and clearly labelling each box with its contents and destination room. Please be aware that different liability conditions apply to customer-packed belongings.
Do I need to empty drawers before moving day?
Yes. Please empty all drawers, including chests of drawers, bedside cabinets and other furniture. This reduces the weight, makes furniture safer to handle and helps prevent damage during transportation. Pack the contents securely into suitable moving boxes.
Can you dismantle and reassemble my furniture?
Yes. We can dismantle and reassemble many common furniture items, including beds, wardrobes and tables, where suitable. Please let us know during your quotation or survey so we can allocate sufficient time and equipment. Some furniture may not be suitable for dismantling or reassembly.
How should I prepare my fridge and freezer?
Please empty, defrost and clean your fridge or freezer before moving day, allowing sufficient time for it to dry. Secure any loose shelves and remove food items. Once delivered, follow the manufacturer's guidance before reconnecting the appliance. Please note, we can not take perishables from the fridge or freezer on the vehicle as not insured to take.
Do I need to disconnect my washing machine and other appliances?
Yes. Washing machines, dishwashers and other appliances should be safely disconnected, drained and ready for transportation before our team arrives. We do not undertake gas, electrical or plumbing disconnections that require a qualified tradesperson.
Do you provide wardrobe boxes and furniture protection?
Yes. We provide wardrobe boxes for hanging clothes to use during your move, along with suitable protective equipment such as mattress covers, television covers and furniture blankets. Wardrobe boxes are normally collected at the end of moving day, and charges may apply if they are retained.
Are there any items you cannot move?
For safety and insurance reasons, we cannot transport certain hazardous or prohibited items, including flammable liquids, gas cylinders, explosives and dangerous chemicals. Please contact us before moving day if you're unsure whether a particular item can be transported.
What should I keep with me on moving day?
We recommend keeping essential items with you, including house keys, important documents, medication, valuables, mobile phone chargers and anything you'll need immediately after arriving at your new property. These should be kept separate from belongings being loaded onto the removal vehicle. Pack an overnight bag for you and the family.
Will I receive any instructions to help me prepare for moving day?
Yes. Once your move is booked, we'll send you helpful emails and checklists in the lead-up to moving day, with timely reminders to help you stay organised and ensure nothing important is overlooked.
These include practical advice on packing and labelling boxes, preparing furniture and appliances, arranging suitable parking and access, and completing essential tasks before our team arrives.
Our reminders are designed to guide you through each stage of your preparation, helping to take the stress out of moving and making sure everything is ready for the big day.
If you have any questions along the way, our friendly team is always happy to help.
Moving Day: Arrival & Loading
What time will the removal team arrive?
Our removal teams normally aim to arrive at 9am, unless an alternative time has been agreed. Your booking confirmation will provide the relevant arrangements. Please ensure your belongings are ready and that access to the property is available when our team arrives
Do I need to arrange parking for the removal vehicles?
Yes. Customers are responsible for ensuring suitable parking and loading access at both properties. If parking restrictions, permits or suspensions apply, these should be arranged in advance with the relevant local authority or property management company. Please let us know about any access difficulties before moving day.
How will you protect my furniture and belongings?
Our experienced removal team uses suitable protective equipment, including furniture blankets, mattress covers, television covers and specialist moving equipment. Items are carefully handled, loaded and secured inside our removal vehicles to help minimise the risk of damage during transportation.
Do I need to be present while the removal team is working?
We recommend that you or an authorised representative are available at both properties. This allows our team to clarify any instructions, confirm which belongings are being moved and complete the necessary checks before leaving each property.
How long will it take to load my belongings?
Loading time depends on the volume of furniture and boxes, property access, parking distance and the number of staff allocated to your move. We'll estimate the time required when preparing your quotation and plan the move accordingly.
What happens when the removal team arrives at my property?
When our removal team arrives, they'll introduce themselves and carry out a brief walkthrough of your property with you before loading begins.
This allows us to confirm which items are being moved, identify any fragile or particularly valuable belongings, and check access arrangements or any special instructions.
Our team will then prepare the necessary protective equipment and begin carefully loading your furniture and belongings onto the removal vehicles.
Before leaving, we'll ask you to complete a final check of the property to ensure nothing has been overlooked and everything intended for the move has been loaded.
Moving Day: Travelling & Waiting for Keys
What happens once everything has been loaded?
Before leaving your property, our team will ask you to check that all belongings included in the move have been loaded and that nothing has been left behind. Once loading is complete, we'll travel to your new address and prepare for unloading when access is available.
What happens if there is a delay getting the keys to my new home?
We understand that delays can happen, particularly when moving within a property chain. Our team will work with you while you wait for access. If keys are not available by 2pm, additional waiting charges may apply in accordance with your quotation and booking terms. We'll explain any applicable charges.
What happens if my house purchase does not complete on moving day?
If your property purchase is delayed or does not complete, please contact our team immediately. Depending on availability, we may be able to arrange temporary storage for your belongings until your new property becomes accessible. Additional handling, storage and delivery charges may apply, and we'll discuss the available options with you.
Will the removal team travel directly to my new property?
Once loading is complete and you've checked that everything has been collected, our removal team will normally take their lunch break before travelling to your new property.
If you're moving as part of a property chain, this also allows some time for your sale and purchase to progress while you wait for confirmation that your keys are ready.
Our team will keep in contact where necessary and arrange to meet you at your new property once access is available, so unloading can begin as smoothly as possible.
Arriving at Your New Home & Unloading
Will you place furniture and boxes in the correct rooms?
Yes. Our removal team will place furniture and boxes into the appropriate rooms at your new property, provided access is safe and suitable. Clearly labelling your boxes and letting the team know where larger furniture should go will help make unloading quicker and more organised.
In the new house, how do you place furniture?
Upon arrival in the new home, you will need to advise the moving team where you would like the furniture placing. They will gladly place the furniture in your chosen position. Regarding boxes, please mark all boxes with the appropriate rooms. if furniture has been dismantled then it will be rebuilt and placed where you want it. The moving team can not fix any furniture to your walls. The movers are not insured to disconnect washing machines, or dishwashers. However, if you are struggling to loosen the connectors they can loosen them for you, but you will have to unscrew, then tighten up at the other end. They can not be responsible for any leaks caused.
Will you reassemble furniture at my new property?
If furniture dismantling and reassembly have been included in your quotation, our team will reassemble the agreed items where practical. Please decide where beds, wardrobes and other larger items should be positioned before reassembly begins.
What should I check before the removal team leaves?
Before our team leaves, please check that your belongings have been unloaded, furniture has been placed in the correct rooms and any agreed reassembly work has been completed. We also ask customers to inspect their belongings for any visible damage or concerns and bring these to the team's attention before signing the completion paperwork.
What happens if I discover something has been left on the removal vehicle?
Please contact our team as soon as possible if you believe an item is missing. We'll review the details of your move and make enquiries with the removal team. Providing a clear description of the item will help us investigate and advise you on the next steps
What happens when the removal team arrives at my new property?
Once you have the keys and access to your new home, our removal team will carry out a brief walkthrough with you to understand the layout and where you'd like your furniture and belongings placed.
We'll check access routes, stairways and doorways before unloading begins, ensuring larger items can be moved safely into the property.
Our team will then carefully unload your belongings, placing furniture and clearly labelled boxes into their designated rooms. Any furniture reassembly included in your quotation will also be completed.
We recommend being available during unloading to guide the team and help ensure everything is positioned where you want it.
After Your Move: Storage, Feedback & Reporting Issues
Can you arrange storage if I'm not ready to receive all my belongings?
Yes. We offer storage options for customers who need additional time before moving into their new property or who have belongings they don't immediately need. Storage arrangements, access, insurance and charges will be explained before your items are placed into storage.
What should I do if I discover damage after moving day?
If you discover any damage or an issue with your belongings, please notify us as soon as possible, ideally on moving day and no later than seven days after your move, in accordance with our terms and conditions. Please provide a description of the issue, photographs where possible and details of the affected items so we can review your concerns.
How do I make a claim for damaged or missing belongings?
Please contact our team through the website contact form within seven days of your move, providing details of the affected items, supporting photographs and any relevant information. We'll review your report and explain the next steps. Any claim will be assessed in accordance with our terms and conditions, declared-value requirements and applicable insurance arrangements.
How can I leave feedback about my moving experience?
We always appreciate hearing from our customers. Whether you'd like to share positive feedback or suggest something we could improve, your comments are welcome. You can leave a review on Google or Trustpilot, or contact our team directly through the website.
Insurance & Protecting Your Belongings
Are my belongings insured during the removal?
Yes. Manchester Removals & Storage provides Goods in Transit insurance to help protect your belongings while they're being moved, subject to our policy terms, conditions and exclusions.
We take great care when handling and transporting your possessions, using protective covers, furniture blankets and specialist moving equipment. However, it's important that you understand the level of cover available and provide an accurate declared value for your belongings before moving day
Why do I need to declare the value of my belongings?
We ask all customers to declare the total value of their belongings before moving day so that the appropriate level of liability and insurance cover can be established.
If you do not provide a declared value, our standard liability is limited to £40 per item or box, in accordance with our terms and conditions.
We recommend providing a realistic replacement value for your belongings and checking that the agreed cover meets your requirements.
Are belongings I've packed myself covered by insurance?
Yes, but different conditions apply to belongings packed by customers. Our liability for customer-packed items is generally limited to £40 per item or box, subject to our terms and conditions.
Choosing our professional packing service can provide a higher level of protection for eligible belongings, subject to the agreed declared value and insurance conditions.
We recommend discussing your packing arrangements with us before moving day so you understand exactly what protection is available.
What happens if something is damaged during my move?
Although we take every precaution to protect your belongings, accidents can occasionally happen.
If you notice any damage during your move, please report it to our removal team immediately. If you discover an issue after moving day, you must notify us within seven days of your move, in accordance with our terms and conditions.
Please provide photographs, a description of the damage and details of the affected item. We'll review your report and explain the next steps, with any claim assessed in accordance with our agreed liability and insurance terms.
Your written quotation, booking terms and insurance documents confirm the arrangements for your individual move. Read our moving standards.
Still have a moving question?
Free, no-obligation fixed quote. Up to £50,000 Goods in Transit insurance included, subject to policy conditions and exclusions.