From First Call to Settling In: What a Removal Company Wants During Your Move
Moving home is often described as one of life’s most stressful events. From the moment a homeowner starts thinking about relocating to the days following the move, there’s a whirlwind of tasks, emotions, and logistics. As a professional removals company, we experience this process every day—but we also have our own perspective on what we need to make your move smooth, efficient, and stress-free. Here’s an inside look at what we want during each stage of the moving process, from first contact to a week after you’ve settled into your new home.
1. The First Contact: Clear Communication Is Key
The first time you reach out to us—whether by phone, email, or through our website removals quote form—sets the tone for the entire move. From our perspective, the most helpful thing you can do is provide as much accurate information as possible. This includes:
Moving date and timeframe: Knowing exactly when you plan to move helps us allocate our staff and vans efficiently.
Property details: The size of your home, the number of bedrooms, any unusual access issues (like narrow staircases or no parking), and whether you have large or fragile items that need special care.
Current inventory: A rough idea of the volume of your belongings helps us give accurate quotes and ensures we bring the right equipment.
Clear communication at this stage avoids last-minute surprises and ensures we can offer an accurate, fair quote. From our perspective, a well-informed client allows us to plan effectively, reducing stress for everyone involved. For tips on planning your move, you can check out Checkatrade, Moving Checkist for expert guidance
2. Quotation and Planning: Honesty and Realism
Once we understand your needs, we prepare a quote and a moving plan. What we really want at this stage is honesty from you about the scale of the move.
Accurate inventory: Underestimating your items can lead to additional trips, delays, and stress for both sides.
Special requirements: If you have delicate antiques, bulky furniture, or items that require disassembly, let us know in advance. This allows us to bring protective equipment, padding, and the right staff to handle them safely.
We also appreciate clients who are realistic about timing. Moving is rarely as simple as loading boxes into a van; there are always small delays, and planning extra time can prevent a stressful day. Our goal is to make your move efficient and safe, not rushed.
3. Pre-Move Preparation: Cooperation Makes a Difference
A smooth moving day is built on preparation. From our perspective, the ideal client:
Has packed non-essential items: Boxes should be labeled clearly with contents and room destinations. This saves us time and makes unpacking easier for you.
Has disassembled furniture when possible: While our team can assist, removing bed frames, shelving units, and large pieces of furniture in advance speeds up the move.
Has cleared pathways: Ensuring hallways, doorways, and driveways are accessible allows us to work efficiently and safely.
Has informed us of access issues: Narrow streets, parking restrictions, or challenging lifts should be communicated beforehand.
When clients are well-prepared, we can focus on the actual moving, protecting belongings, and keeping the day running on schedule.
4. Moving Day: Teamwork Makes the Dream Work
The big day is here, and from our perspective, moving day is about coordination, communication, and care. Here’s what we value most:
Being present and reachable: Having someone at the property who can answer questions or provide instructions makes the process smoother.
Understanding the flow: Our team will typically start by moving larger items first, then boxes, and finally delicate items. Trusting the process helps prevent frustration.
Clear instructions for fragile or valuable items: If you have heirlooms, antiques, or electronics, let us know which items need extra care.
Patience and understanding: Unexpected delays can happen—traffic, tricky access, or items that require extra protection. A calm, patient client makes a huge difference.
Refreshments: Its is hard work for the crew moving your home, drinks for the staff and maybe some bickies is always a nice gesture and keeps the crews energy up throughout the full day and it is always appreciated.
During this stage, our priority is protecting your belongings and delivering them safely. Seeing clients relaxed and cooperative allows us to provide our best service.
5. At Your New Home: Placement and Guidance
Once we arrive at your new home, our focus shifts to placement and unpacking. Here’s what helps us the most:
Clear room directions: Pointing out where boxes and furniture should go saves time and ensures your items are exactly where you want them.
Accessibility: Ensuring doors, lifts, and parking are ready allows us to move items efficiently.
Safety awareness: Keep children and pets out of the moving path to avoid accidents.
We also want to ensure that you feel supported. Many clients appreciate guidance on how to unpack efficiently or how to position furniture safely. Our trained staff often offer tips to make settling in easier. Check out our Packing and unpacking Solutions for advice and optional services.
6. Unpacking and Wrapping Up: Feedback Matters
While our primary service is moving your items, we also want to ensure you feel settled. Once everything is placed, we:
Check for damage: We always want clients to inspect items immediately, so any issues can be addressed on the spot.
Provide guidance on returning packaging: Boxes and protective materials can often be taken away if requested.
Offer advice for tricky furniture assembly: Our experience with disassembling and reassembling items can save you time.
From our perspective, client feedback during this stage is invaluable. It helps us understand what went well and what can be improved for future moves. Positive communication ensures we can leave knowing the client is satisfied.
7. The Week After: Continued Support
Even after the last box is unpacked, our job isn’t fully done. A week after the move, we appreciate:
Follow-up communication: Letting us know if anything was damaged or if additional support is needed allows us to take immediate action.
Honest reviews: Sharing your experience helps other clients and allows us to continually improve.
Questions about storage or ongoing needs: Many clients find that storage solutions or short-term assistance is needed. Staying in touch ensures we can continue to offer solutions.
From our perspective, the move isn’t just about getting items from A to B; it’s about creating a smooth, stress-free experience that leaves the client confident and comfortable in their new home.
8. What We Really Want Throughout the Entire Process
Looking at the whole journey—from first contact to a week after moving—there are a few consistent things we want from our clients:
Honesty: About dates, items, and any special requirements.
Communication: Keeping us informed at every stage allows us to plan efficiently.
Preparation: From packed boxes to cleared access, preparation saves time and protects belongings.
Trust and patience: Moving is complex, and sometimes minor delays happen.
Feedback: Both positive and constructive comments help us improve and serve future clients better.
When these elements are present, we can do what we do best: deliver a professional, reliable, and stress-free moving experience.
Conclusion: A Successful Move Is a Partnership
A successful move isn’t just about heavy lifting—it’s about collaboration between the client and the removals company. When clients communicate clearly, prepare thoroughly, and trust the process, we can focus on our mission: transporting belongings safely, efficiently, and professionally. From that first inquiry to a week after the last box is unpacked, we aim to provide service that reduces stress and makes moving a positive milestone in life.
In the end, what we want most is simple: a smooth move, satisfied clients, and the peace of mind that comes from knowing we’ve done our job well. When we achieve that, everyone wins—including you, our valued client, as you settle into your new home with confidence and ease.
Get in contact with us, you know we will look after you and your family during your house move.
